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README

1/**
2*  IssueTracker Plugin: allows to create simple issue tracker
3*
4* @license    GPL 2 (http://www.gnu.org/licenses/gpl.html)
5* @author     Taggic <taggic@t-online.de>
6*/
7
8Intro
9------
10 Simply spoken a user can easily report an issue for defined products which will
11 be added to an issue log (project). Some checks are implemented to prove if
12 most important values are given. The user will be informed by a green info box
13 if the issue was added successfully to the log file or a red one with details
14 to provide missing information. The issue will be stored to a file of issues
15 and gets an ID. Automatically the configured admin is informed by mail about a
16 new entry to the issue list. The complete issue list delivers a detailed
17 overview to the admin of the reports. The admin is able to easily reduce the
18 visible information (column wise) displayed to the users, which not necessarily
19 of interest by them.
20
21 Members of configured 'assign' groups are able to edit the entries of the issue
22 list and see the complete set of details. The issue list is sortable on all
23 columns. The email addresses of this group members are automatically loaded
24 into the lists select box to be easily set as issue related contact.
25
26 Please read the complete and most recent plugin description at:
27 http://www.fristercons.de/fcon/doku.php?id=issuetracker:descr
28
29
30Syntax
31-------
32 Simply place the following syntax into the page markup of 2 different pages:
33
34 <code>
35  ====== Report an Issue ======
36  ~~NOCACHE~~
37  {{issuetracker>project=your_project|status=all|severity=all|display=form}}
38
39  ====== List of Issues ======
40  ~~NOCACHE~~
41  {{issuetracker>project=your_project|product=all|status=all|severity=all|display=issues}}
42 </code>
43
44
45Installation
46------------
47 Just download and extract it as folder �issuetracker� into your �\lib\plugins�
48 directory.
49
50
51Configuration
52--------------
53 The following configurations can be done via the configuration manager:
54 Admin => Configuration Settings => Issuetracker Plugin Settings
55
56^  config item                                    ^  options & defaults        ^
57--------------------------------------------------------------------------------
58 Inform by mail about new issues ?    = on/off
59
60 Who is to be informed ?              = email_address
61
62Edits only by registered users        = on/off
63
64 Inform user automatically by mail    = on/off
65 about issue mod
66
67 Configure columns to be shown to     = multi select of columns to be displayed
68 user as overview                       if non-admin viewing the issue list
69
70 Use captcha                          = on/off
71
72 Define severity levels you will use  = Query,Minor,Medium,Major,Critical,
73 (comma separated)                      Feature Request(defines user options)
74
75 Define issue status levels you       = New,Assigned,External Pending,In
76 will use(comma separated)              Progress,Solved,Canceled,Double
77                                        (defines assignee's options)
78
79 Define tracked products              = define products of the project where
80 (comma separated)                      users can report issues
81
82 select wiki user groups pre-selected  = admin|user
83 for assigning issues to
84 (Pipe �|� separated)
85
86 status text instead of icons at       = little icons will be displayed with
87 Issue list                              status text as tooltip to save space
88                                         on table output but if you switch on
89                                         here the statusis provided as text
90
91 severity text instead of icons at     = little icons will be displayed with
92 Issue list                              severity text as tooltip to save space
93                                         on table output but if you switch on
94                                         here the severityis provided as text
95
96Examples/Usage
97--------------
98 Use this plugin to simply create an issue tracking. It is a further development
99 based on dokumicrobugtracker 2011-04-13  initial code base for corrections,
100 which was not working on my installation (Rincewind + Arctic). Probably you
101 noticed the same problems (e.g. edit of entries does not work) and may find a
102 help with this.
103
104
1051. Report an issue
106------------------
107 This is a form shown to the user to provide controls for input of issue
108 information. Following information are handled:
109
110  {{issuetracker>project=your_project|status=all|display=form}}
111
112  ID			          automatically set
113  Project 		      automatically set (defined by your_project, see Syntax)
114  Product 		      user can select from admin pre-defined set of values
115  Version		        user to enter version info
116  User name 		    name derived from login if registered user, else should be entered by user
117  User mail		      e-mail derived from login if registered user, else should be entered by user
118  User phone		    phonenumber of the user
119  Add contact 		  a further contact can be added if necessary
120  Severity		      user can select from admin pre-defined set of severities
121  Issue Title		    the headline of the issue
122  Issue Description	user to enter the issue details
123  Symptoms		      user may add up to 3 links targeting files on a symptom server
124  Captcha		        user to enter for security reasons (if configured)
125
126
1272. Issue List
128-------------
129 The Plugin delivers an issue list, where admin can configure a restricted view
130 for users. The admin view delivers more details in the table. Admin is able to
131 modify some entries directly on this output, i.e. admin is able to assign the
132 issue to a member of configured user-groups (see configuration).
133
134 {{issuetracker>project=your_project|product=all|status=all|severity=all|display=issues}}
135
1363. Issue Details view
137---------------------
138 For better handling and also accessible for users there is a details view of an
139 issue. Therefore the Issue List containing a input and button to specify the
140 isuue ID. This will provide a new page displaying all information of an issue
141 and delivering a comment function for interaction between User and Admin/
142 assigned resource. Both (user/assignee) will be informed about issue updates by
143 email, if configured.
144
145
1464. General Info
147----------------
148 There are multiple files created. First there is a project file containing all
149 issue information except comments. Each issue will have a related comments file
150 where the communication is stored to. Additionally a status log file will
151 provide an overview when the status changed and by whom. All files are stored
152 to data/meta directory with file extension �.issue� or �.cmnts�.
153